General Terms and Conditions

GENERAL TERMS & CONDITIONS

These General Terms and Conditions (“Terms”) govern the ZADAR CITY TOUR, tourist agency, owner Dorja Lončar (“we,” “us” or “Company”) web site, www.zadarcitytour.com (the “Site”) on any device.

The Site is provided as a service to our customers. These Terms govern your use of the Site. By using the Site, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use or access the Site. Your use of the Site constitutes your agreement to follow and be bound by these Terms.

Jurisdiction

These Terms and Conditions and your use of the Site are governed by the laws of ZADAR, CROATIA, without regard to any conflict of law provisions. The courts of general jurisdiction will have exclusive jurisdiction over any and all disputes arising out of, relating to, or concerning these Terms and Conditions and/or the Site or in which these Terms and Conditions and/or the Site are a material fact.

Terms Modification

The Company may modify these Terms and Conditions at any time by publishing a revised version on the Site. We reserve the right to update or modify these Terms at any time without prior notice. We encourage you to review the Terms whenever you use or access the Site.

By continuing to use the Site after the effective date of any modifications to Terms and Conditions, you agree to be bound by the modified terms.

Assignment

ZADAR CITY TOUR, tourist agency, owner Dorja Lončar may assign its rights and duties under these Terms and Conditions to any party at any time without notice to you.

Age restrictions

By accepting these terms and conditions, you certify that you are 18 years old or older. If you are under the age of 18, but at least 13 years of age, you may use this website only under the supervision of a parent or legal guardian who agrees to be bound by these terms and conditions.

Content Permission & Restrictions

Unless otherwise noted, the design of the Site, including information, data, text, photographs, videos, audio clips, written posts, articles, comments, software, scripts, graphics, and interactive features that are part of the Site (collectively, “Content”) are copyrights, trademarks, or other intellectual properties owned, controlled or licensed by us. The Content is intended solely for your personal and non-commercial use. No right, title, or interest in any Content is granted or transferred to you due to your use of the Site.

Certain parts of the Site that allow you to share Content on social media platforms grant you a limited license to display the Content as directed, and you understand that you have no other right, title, or interest in or to the Content.

Except as noted above, you may not reproduce, publish, transmit, distribute, display, modify, sell, or participate in any sale of any of the Content or the Site. Your misuse of the Content may subject you to liability under state or international laws.

On-site Information Accuracy

We do our best to ensure that information on the Site is complete, accurate, and current. However, information on the Site may occasionally be inaccurate, incomplete, or out of date. All specifications, products, descriptions, and prices of products on the Site are subject to change at any time without notice. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors. However, the actual color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors. We do not warrant the accuracy or completeness of the information, content, or materials provided through the Site.

The inclusion of any products or services on the Site at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

Email Communication

By purchasing on the Site or otherwise creating an account on the Site, you understand that we may send you communications or data regarding our products and services. You agree to receive such communications from us.

Unless such email is necessary to facilitate a transaction, such as to complete a sale or provide you with information related to a purchase, we will give you the opportunity to opt-out of receiving these commercial emails from us by following the opt-out instructions provided in such message(s). Opting out may prevent you from receiving email messages regarding special offers, improvements, or other updates.

You also agree that all notices, disclosures, agreements, and other communications that we provide to you by email satisfy any legal requirement that such communications be in writing. Your consent to receive communications and do business by email, and our agreement to do so, applies to all of your interactions and transactions with ZADAR CITY TOUR, tourist agency, owner Dorja Lončar. Please keep us informed of any changes in your email address so you may continue to receive our communications without interruption.

Order Confirmation

When you place an order, you should receive an acknowledgement email confirming receipt of your order. We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).

We reserve the right, without prior notice, to limit the order quantity on any product/service and/or to refuse service to any customer. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We also may require verification of information prior to the acceptance of any order.

Compliance and Availability

The products/services sold through the Site are intended to comply with Croatian laws and regulations. If you are a non-Croatia based user, be advised that other countries may have laws, regulatory requirements, and product/service safety requirements that are different from those in the Republic of Croatia.

Product/service availability on our Site is not guaranteed as it may be low in stock. If a product/service is not available by the time your order processes, we will notify you of this via email. You will receive a confirmation email once your service is booked.

User Comments

We allow users to post comments, suggestions, ideas, materials, and other submissions (“User Comments”) on the Company Social Networks. These User Comments are provided on a non-confidential basis and, by submitting User Comments, you are granting us an irrevocable and unrestricted license to fully exploit such User Comments. You agree that no User Comments submitted by you to Company Social Networks will violate any right of any third party, including copyright, trademark, privacy, or other personal or proprietary rights. You further agree that no User Comments submitted by you will be unlawful, abusive, or obscene material. You are and shall remain solely responsible for the content of any User Comments you make.

Although User Comments may be posted on the Site, the posting of those submissions does not constitute our endorsement of such User Comments. We are not responsible or liable for any claim, including, without limitation,

loss or injury to real, tangible, or intellectual property, violations of personal privacy or privacy rights, actual, consequential, or punitive damages, personal injury, or wrongful death made in connection with User Comments. We reserve the right to remove any User Comments that we deem to violate the above.

Links to Third Party Site

The Site may include links to other websites maintained by third parties. These links are provided to you solely as a convenience. Your access to these third party websites is at your own risk, and we will have no liability arising out of or related to such websites or your access to or use of such websites.

Prohibited Uses of Site

You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products, or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the Site, or which impacts the security of the Site, or (iii) employ any device or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the Site, or to copy content from the Site.

Registration, Accounts, and Passwords

You are responsible for the personal protection and security of any password or username you may use to access the Site. You are responsible for all activity conducted on the Site that can be linked or traced back to your username or password. You are obligated to immediately report a lost or stolen password or username to our Customer Service.

If you believe someone has used your password or account without your authorization, you must notify Customer Service immediately. We reserve the right to access and disclose any information, including user names of accounts, and other information to comply with applicable laws and lawful government requests.

Transfers

The term transfer implies transportation of passengers from a pickup location to the drop off location, and is driven in accordance with the reservation which has been made by the customer on/through this Site.

Prices of transfers are based upon the distance between the initial and final destination, number of passengers, type of vehicle and market conditions.

Prices for individual routes are available on the Site. If the Site does not have the price of the requested route, then the customer is to email a request to info@zadarcitytour.com and we will provide a quotation for that route. Transfer prices are per vehicle and not per person.

Passengers will be met at the agreed pickup location by the driver. The driver will drive passengers to the agreed drop-off address or to the nearest possible location accessible by vehicle.

By booking a transfer and/or other services that include transfer on this Site you agree to follow and be bound by these Terms including the Transfer Agreement which is a legal obligation in Croatia for all passenger transfer providers. By accepting these Terms you accept the Transfer Agreement too as part of these Terms. Please read the Transfer Agreement carefully.

Luggage

Personal luggage is included in the price. Standard Luggage is considered one large suitcase and one hand luggage per person. If the quantity of luggage is larger than standard luggage, it is necessary to inform us prior to the transfer. We are not responsible for missing items or any damage to fragile items contained in the luggage of clients. We are not obligated to transport any extra luggage that was not declared in a reservation if there is not enough room in the vehicle.

We are not responsible for the content of the luggage. We nor any of our contracted or subcontracted drivers will accept responsibility for luggage loss or damage.

We and/or our contracted or subcontracted drivers have the right to refuse any client or to make the journey due to the client having excess luggage which would result in the vehicle being unsafe whilst in motion.

Payment Methods

We offer 2 payment methods to customers using the Site:

25 % deposit or more when booking private walking tours, transfer services and tours with transfer services at least 48h in advance in our webshop or via stripe.com secured link sent to your email. The balance is paid on the day of the tour/transfer.
Full amount payment when booking shared walking tours and tours with transfer in our webshop or last minute booking private walking tours, transfer services and tours with transfer in our webshop or via stripe.com secured link sent to your email.

Payments are possible with all major credit/debit cards ( MasterCard, Visa, Diners, American Express and many more) including G Pay and Apple Pay or Bank Transfer for European citizens.

Cancellation Policy

Full refund for shared walking tour cancellations up to 48 hours prior to the scheduled walking tour. For cancellations within 48 hours of the scheduled shared walking tour there is no refund. Full refund for private tours/transfers/tours with transfer cancellations up to 7 days prior to the scheduled tour/transfer/tour with transfer. For cancellations within 7 days of the scheduled private tour/transfer/tour with transfer, the refund is partial and reduced by the amount of the deposit of 25% or more. To cancel your walking tour/transfer/excursion please send your cancellation request to info@zadarcitytour.com. One cancellation and refund per user is allowed if he meets these Terms. The same applies to changes.

Force Majeure

The Company shall be considered released from its obligations as per these Terms and Conditions if the Company or any of its representatives and contracted partners are unable to fulfill their obligations as a consequence of force majeure arising after the ordering of the Service.

Force majeure refers to emergency events that could neither be predicted by the Company nor prevented by reasonable measures.

Events arising from force majeure are those for which the Company is not responsible and/or cannot influence them, but they considerably affect the provision of the Service. Such events are, for example, an earthquake, a flood, a fire, strikes, government regulations or orders of state bodies, military actions of any character etc.

Safety Issues

All vehicles that are used for transfers are properly inspected and insured. Passengers insurance is included in the price of the transfer.

A passenger under the influence of alcohol, drugs or other controlled substances won’t be allowed to enter a vehicle and will not be entitled to a refund of the amount paid.

A passenger whose behavior endangers the safety of the driver, other passengers or other participants in traffic will be removed from the vehicle, and reported to the local police department.

Smoking, consuming food and beverages, alcohol or drugs in the vehicle is strictly prohibited. Exceptions to this policy are water and soft drinks in bottles. Everything else must be approved by the driver.

Disclaimer of Warranty & Limitation of Liability

YOUR USE OF THE SITE IS AT YOUR RISK. THE INFORMATION, MATERIALS, CONTENT, AND SERVICES PROVIDED ON OR THROUGH THE SITE ARE PROVIDED “AS IS” WITHOUT ANY WARRANTIES OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. WITH RESPECT TO OUR PRODUCTS, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION OF THE MERCHANDISE CONTAINED ON OUR ORDER CONFIRMATION. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.

WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE SITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES, EVEN IF WE ARE EXPRESSLY ADVISED ABOUT THE POSSIBILITY OF SUCH DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Indemnification

You agree to indemnify and hold us, our directors, officers, employees, agents, affiliates, and subsidiaries harmless from and against any and all claims, damages, costs, and expense, including attorney fees, arising from or related to your use of this Site or breach of these Terms.

Disputes

Considering the high cost of legal dispute, not only in euros but also in time and energy, both you and ZADAR CITY TOUR, tourist agency, owner Dorja Lončar agree to the following dispute resolution procedure: In the event of any controversy, claim, action, or dispute, the party asserting the dispute shall first try to settle such dispute by providing written notice (or sent by email) to the other party by registered mail describing the facts and circumstances (including any relevant documentation) of the dispute and allowing the receiving party 30 business days from the date of mailing to respond to the dispute. Notice shall be sent to: ZADAR CITY TOUR, tourist agency, owner Dorja Lončar, Augusta Šenoe 2, 23 000 Zadar, Croatia or info@zadarcitytour.com.

Unless you indicate otherwise in your notice, ZADAR CITY TOUR, tourist agency, owner Dorja Lončar shall respond to your notice using your last-used billing address or email address in your online profile.

If parties are unable to resolve the dispute, it should be processed in accordance with the Jurisdiction section of the Terms.

Privacy

We are committed to protecting the privacy of the visitors to the Site. For information on how information is collected, used, or disclosed by us in connection with your use of the Site, please consult our Privacy Policy.

Customer Service

If you do not understand any of the foregoing Terms or if you have any questions or comments, please contact Customer Service at info@zadarcitytour.com

Transfer Agreement

Company = “ZADAR CITY TOUR, tourist agency, owner Dorja Lončar ” – transfer company and tourist agency.

Transfer offer (‘Offer’) = non-binding transfer offer provided by the Company, offer without any obligation.

Passenger = a person using Company’s services for a fee.

Vehicle = a vehicle with maximum 9 seats, including driver’s seat.

Transfer Confirmation (‘Confirmation’) = a document enabling passengers to accomplish their right to Company’s services. Transfer Confirmation may be generated electronically/digitally or printed on paper. Transfer Confirmation contains date, time, route, number of passengers, pick up & drop off location and the price of the Transfer.

Transfer Confirmation is issued for each Transfer Reservation – for a single or a return Transfer and it commits the Company to perform the service on the specified date, time and route, as listed on the Transfer Confirmation.

Return Transfer enables Passenger to use Transfer services on both first and return trip, for the previously arranged route, and commits the Company to provide the service on the specified date and time, as listed on the Transfer Confirmation. Passenger is obligated to confirm the date and time of the Transfer for each trip by email.

Terms and Conditions = the terms between the Company and the Passenger using their services in public land transport, and the conditions under which the Company is executing its services towards the Passenger and their belongings.

Transfer Agreement (‘Contract’) = with the ‘Contract’, Company commits to safely transfer the Passengers and their luggage, according to the previously arranged route and itinerary, and the Passenger commits to pay the Company for the service provided. The existence of the Contract can be proved with the Transfer Confirmation.

Payment Method – As stated in General Terms and Conditions on the Company Site.

Change of date and time listed on Transfer Confirmation is possible if the Passenger sends a request for change via email. The Passenger will be notified if change of date and time is possible and accepted by the Company. Change of Transfer date or time is not charged additionally.

Cancellation – Full refund for transfer/tours with transfer cancellations up to 7 days prior to the scheduled transfer/tour with transfer. For cancellations within 7 days of the scheduled transfer/tour with transfer, the refund is partial and reduced by the amount of the deposit of 25% or more. To cancel your transfer/excursion please send your cancellation request to info@zadarcitytour.com. One cancellation and refund per user is allowed if he meets these Terms. The same applies to changes.

Delays – In case the Company is directly responsible for the delay (e.g. flat tyre, empty tank, driver was late for transfer etc.) Passengers will be contacted and informed by email or cell-phone. Passenger has the right to cancel Transfer Agreement right away, without penalization and find another transportation option on its own.

In case a Passenger is directly or indirectly responsible for a delay Company commits to wait 30 minutes for the Passenger i.e. at the airport. After 30 minutes, unless a Passenger doesn’t contact the Company, the driver is free to leave. In case a Passenger informs the Company on time that there will be a delay, the Company is free to decide whether to accept or decline to perform a delayed transfer. In case the Passenger is late for a flight or any other means of transportation because of the weather conditions and/or the conditions on the road that were not directly caused by the Company, the Company cannot be held responsible nor can be expected to cover the resulting expenses.

Transfer details – It’s the Passenger’s responsibility to ensure that all Transfer details are correct.

Time of departure – toward the airport, or any other destination, is a suggestion by the agent, and only valid for standard routes and normal road conditions.

The Passenger may or may not accept suggested departure time, and can change departure time to a time that they believe is more suitable. In that case, the Passenger is obliged to notify the Company by e-mail of the change of desired departure time so that the Transfer Confirmation can be updated.

If the Passenger doesn’t notify the Company about the change of desired departure time, the Company cannot be held accountable in case of a late arrival.

During the booking of a transfer towards the airport and when choosing departure time, the Passenger needs to keep in mind that, in general, it’s advisable to be at the airport 2 hours before the flight, and therefore, 2 hours need to be added to the length of the transfer to avoid being late for the flight.

Departure time is explicitly Passenger’s decision and the Company cannot be held responsible in case the Passenger is late for any other means of transportation due to the departure time they have chosen.

After receiving the Transfer Confirmation, it’s Passenger’s duty to carefully check the details provided and by accepting and agreeing with the details listed in the Transfer Confirmation, the Passenger accepts full responsibility for the outcome of the Transfer.

Passenger’s obligations

The Passenger is obliged to check all details in the Transfer Confirmation after receiving it and notify the Company by e-mail of any errors in the Transfer Confirmation immediately.

If the Passenger doesn’t notify the Company of any errors in the Transfer Confirmation, all the details will be considered correct.

The Company has the right to withhold the Transfer Confirmation or refuse to execute the Transfer if passenger’s behavior is causing material damage to the Company, they are harassing other Passengers or the Company’s employees.

The Passenger is obliged to enter and exit the vehicle at the departure and destination points specified in the Transfer Confirmation.

The Passenger is required to appear at the pick-up point at least 10 minutes in advance of the departure time. The Company does not have an obligation to execute the transfer if the Passenger is late for the departure time.

If during the course of the Transfer, the passenger requests a short pause for refreshment, he/she is required to return to the vehicle within the previously agreed time frame. Company is not required to have its vehicle at disposal and wait for the Passenger if he/she does not abide by this agreement and decides to extend the time period of the short pause.

The Company can refuse to execute the Transfer or to abruptly cease providing its service under the following conditions:

the Passenger’s behavior is harassing the Company’s employees, threatens the safety of employees and other passengers, the Passenger’s behavior disrupts the transfer service
If any of these conditions cause the Transfer service to be terminated the Passengers will be issued their belongings and requested to leave the vehicle.
If the Passenger intentionally or due to negligence damages the vehicle, he/she is obligated to compensate the Company by covering for the additional expenses generated by their irresponsible behavior.

During the course of the Transfer the Passenger is required to properly use the seatbelt and to abide by the necessary safety procedures mandated by the official legislature. The Passengers are not allowed to abandon their seats and to move around until the vehicle stops.

In the case of a traffic accident, the Passenger will be considered responsible for all possible consequences (injuries, loss of belongings etc.) that transpire as a result of their insufficient abidance of safety procedures.

The Passenger is required to conform to the traffic norms and regulations, as well as to all procedures pertaining to necessary documentation the Passenger is requested to carry (passport, visa, other identification papers) or to Passenger’s belongings.

Information and Complaints

The Passengers are required to provide the Company with a valid contact number and email address if they wish to receive proper notification regarding possible updates in their reservation.

Formal complaints have to be submitted at the most 30 days after the date on which the disputed Transfer service was or had to be conducted. Formal complaints must be submitted exclusively in the written form to ZADAR CITY TOUR, tourist agency, vl.Dorja Lončar, Augusta Šenoe 2, 23 000 Zadar, Croatia or email to info@zadarcitytour.com

The Company is obligated, within 15 days from receiving a formal complaint, to issue a response and to report to the Customer (Passenger) on the status of the complaint.

The Customer is forbidden from making any public statements regarding their complaint until the Company issues its final response.

Company’s obligations

The Company is responsible for determining the price of the Transfer service which is then published on the official webpage.

The Company reserves the right to grant various commercial concessions to certain passenger categories.

For any damages to the Passenger caused by the abortion, delay or cancellation of the transfer, the Company is not liable in cases it was caused by weather or road conditions, or where they weren’t a direct result of Company’s recklessness.

Luggage

Company’s vehicles may transport hand, standard-sized accompanied luggage. Every single Passenger is allowed to carry one standard size and one hand luggage. The Company is not liable for the damages to the aforementioned luggage if it wasn’t properly packaged, and as such, it was exposed to potential damages. Dangerous items (explosives, flammable items, breakable items etc.) cannot be accepted into the vehicle.

Consent

By submitting a Contact Form or any inquiries or communication regarding our transfer service, you acknowledge that you have read and agree to our General Terms and Conditions including this Transfer Agreement and our Privacy Policy